Privacy Policy

Version: 1.0  |  Last Updated: October 29, 2025

1. Introduction

Welcome to Best Online Casinos Canada (accessible at edmonton-signs.ca, hereinafter referred to as "we," "us," or "our"). We are committed to respecting and protecting the privacy of every individual who visits, browses, or interacts with our website. This Privacy Policy explains what personal data we collect, the purposes for which we process it, with whom we may share it, how we keep it secure, and what rights you hold with respect to your information.

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy. This document forms part of a wider legal framework that includes our Terms & Conditions and our Responsible Gaming policy, both of which complement and cross-reference this Policy where relevant. If you disagree with any provision set out here, please discontinue use of the website immediately and contact us at the details provided in Section 13.

2. Data We Collect

We collect personal data in several ways depending on how you interact with our website. The categories below describe the specific types of information we may obtain.

2.1. Information You Provide Directly

• Contact details: Your name, email address, and any message content submitted via our contact or enquiry forms.
• Account preferences: Any settings, newsletter preferences, or feedback you choose to share with us voluntarily.
• Correspondence records: Emails, chat transcripts, or other communications sent to or received from our support team.

2.2. Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone.
• Usage data: Pages visited, links clicked, referring URLs, session duration, scroll depth, and navigation paths across our website.
• Cookie data: Identifiers and preference data stored via cookies and similar tracking technologies as described in Section 6.
• Log files: Server-side logs recording access timestamps, HTTP status codes, and the volume of data transferred.

2.3. Information from Third Parties

• Analytics providers: Aggregated or pseudonymised data about audience behaviour and traffic sources from third-party analytics services.
• Affiliate networks: Referral identifiers that indicate the source of your visit when you arrive via a partner or affiliate link.
• Advertising platforms: Audience segment data used to serve or optimise interest-based advertisements displayed on our site.

2.4. Data We Do Not Collect

Because Best Online Casinos Canada is an information and review platform rather than an operator of gambling services, we do not collect payment card numbers, bank account details, government-issued identification, or any financial transaction data relating to gambling activity. Any such data you provide directly to a casino operator you choose to visit is governed exclusively by that operator's own privacy policy.

3. How We Use Your Data

We process the personal data we collect only for the specific, legitimate purposes described below. We do not use your data in ways that are incompatible with these stated purposes.

3.1. Operating and Improving the Website

We use technical and usage data to deliver a stable, fast, and consistent browsing experience. This includes diagnosing errors, testing new features, monitoring server performance, and ensuring that content is correctly displayed across different devices and browsers.

3.2. Communications and Support

When you contact us, we use the information you provide to respond to your enquiry, resolve complaints, and maintain a record of correspondence for quality assurance purposes. If you have subscribed to any newsletter or notification service, we use your email address to deliver the communications you have opted into. You may withdraw consent at any time using the unsubscribe link included in every email.

3.3. Analytics and Research

We analyse aggregated and pseudonymised usage data to understand how visitors interact with our content, which casino reviews, guides, and bonus listings attract the most engagement, and where navigational improvements can be made. This research helps us publish more relevant and accurate information for Canadian players.

3.4. Marketing and Interest-Based Advertising

With your consent where required, we may use cookie-derived data to display personalised advertising through third-party advertising networks. You can manage or withdraw your advertising consent at any time via our cookie preference centre. We do not sell your personal data to third parties for their own independent marketing purposes.

3.5. Legal Obligations and Enforcement

We may process and retain personal data where necessary to comply with applicable laws, respond to lawful requests from regulatory or law-enforcement authorities, establish or defend legal claims, and enforce our Terms & Conditions.

4. Legal Bases for Processing

Every processing activity we carry out is grounded in one or more of the following legal bases, consistent with the requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Where we rely on legitimate interests, we have conducted a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms. Where we rely on consent, you are always free to withdraw it without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We may, however, share data with carefully selected third parties under the circumstances and safeguards described below.

5.1. Service Providers

We engage trusted service providers who process data on our behalf and under our instructions. These include web hosting and content-delivery providers, analytics platforms, email delivery services, and customer support tools. All such providers are bound by contractual data-processing agreements that restrict how they may use your information and require them to implement appropriate security measures.

5.2. Advertising and Affiliate Partners

Our website contains links to, and reviews of, third-party casino operators. When you click an affiliate or referral link, certain technical identifiers (such as a cookie-based click ID) may be shared with the relevant affiliate network or casino operator to attribute the referral. Once you leave our website, the casino operator's own privacy policy governs any further data collection.

5.3. Analytics Providers

We use analytics platforms, including Google Analytics, to collect pseudonymised usage data. These providers may receive your IP address (which we configure to be anonymised where technically possible) and aggregated behavioural signals. They are prohibited by contract from using this data for their own commercial purposes beyond providing analytics services to us.

5.4. Legal and Regulatory Disclosures

We may disclose personal data to government agencies, law enforcement, courts, or regulators when required by applicable Canadian law, a valid court order, or to protect the rights, property, or safety of our website, our users, or the public. We will, where legally permissible, attempt to notify you before such disclosure.

5.5. Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring, personal data held by us may be transferred to a successor entity. We will provide notice of any such transfer and ensure that your data continues to be protected under terms at least as protective as this Policy.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies such as web beacons, pixel tags, and local storage objects to enhance functionality, analyse traffic, and support advertising. A cookie is a small text file stored on your device when you visit a website.

6.1. Categories of Cookies We Use

• Strictly necessary cookies: Essential for the website to function correctly. These cannot be disabled without affecting core functionality.
• Performance and analytics cookies: Collect anonymised or pseudonymised data about how visitors use our site, helping us measure and improve performance.
• Functional cookies: Remember your preferences (such as language settings or content display options) to provide a more personalised experience.
• Targeting and advertising cookies: Used by us and our advertising partners to deliver relevant advertisements and measure campaign effectiveness. These require your prior consent.

6.2. Managing Your Cookie Preferences

You may accept, reject, or customise non-essential cookies at any time through our cookie preference centre, accessible via the cookie banner displayed on your first visit. You can also manage cookies through your browser settings; however, disabling certain cookies may limit your ability to use some features of the website. For detailed guidance on browser-level cookie controls, please consult your browser's help documentation.

7. Data Security

We take the security of your personal data seriously and have implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure.

7.1. Technical Safeguards

• Encryption in transit: All data transmitted between your browser and our servers is protected using Transport Layer Security (TLS) encryption.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based permissions and secure authentication protocols.
• Vulnerability management: We conduct regular security assessments, apply software patches in a timely manner, and monitor our systems for anomalous activity.

7.2. Organisational Safeguards

• Staff who handle personal data receive periodic privacy and security training.
• Third-party service providers are subject to due-diligence assessments and contractual security obligations before being granted access to any data we hold.
• We maintain an internal incident-response procedure to identify, contain, and report data breaches in accordance with our obligations under PIPEDA.

Despite our efforts, no method of electronic transmission or storage is completely secure. If you have reason to believe that your interaction with us has been compromised, please contact us immediately at [email protected].

8. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following general retention principles apply:

• Contact and support records: Retained for up to three (3) years from the date of last interaction, to allow us to reference historical correspondence and resolve any follow-up matters.
• Newsletter subscriber data: Retained until you withdraw consent or unsubscribe, after which your email address will be removed from our active mailing list within thirty (30) days.
• Analytics data: Anonymised or aggregated analytics data may be retained indefinitely, as it cannot be used to identify any individual.
• Log files: Typically retained for up to twelve (12) months for security and troubleshooting purposes, after which they are deleted or anonymised.
• Legal and compliance records: Where retention is required by law or to defend a legal claim, data may be kept for the duration required under the applicable statutory limitation period.

Once data is no longer required, it is securely deleted or anonymised in accordance with industry-standard data destruction procedures.

9. Your Rights

Under Canadian privacy law, including PIPEDA and, where applicable, provincial legislation such as Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

9.1. Right of Access

You have the right to request confirmation of whether we hold personal data about you and, if so, to obtain a copy of that data along with information about how it is being used. We will respond to verified access requests within thirty (30) days. If additional time is required due to complexity, we will notify you within the initial thirty-day window and provide an expected completion date.

9.2. Right to Correction

If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. Upon verification of the inaccuracy, we will make the necessary amendments and, where appropriate, communicate the correction to third parties to whom the data was previously disclosed.

9.3. Right to Withdrawal of Consent

Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal. To withdraw consent for marketing emails, use the unsubscribe link in any communication we send. For broader consent withdrawal, contact us at [email protected].

9.4. Right to Erasure

Subject to applicable legal retention obligations, you may request the deletion of personal data we hold about you. We will assess each request and either delete the data or provide a reasoned explanation of why retention is required (for example, to comply with a legal obligation or to defend a legal claim).

9.5. Right to Lodge a Complaint

If you believe we have handled your personal data in a manner inconsistent with this Policy or applicable law, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or with the applicable provincial privacy authority. We encourage you to contact us first so that we may address your concern directly before escalating to a regulatory body.

9.6. How to Exercise Your Rights

To submit any privacy rights request, please write to us at [email protected] with the subject line "Privacy Rights Request." We may ask you to verify your identity before processing your request to protect against unauthorised access. There is no charge for submitting a request, except in cases of manifestly unfounded or excessive repetition, in which case a reasonable administrative fee may apply.

10. International Data Transfers

Best Online Casinos Canada is operated from Canada and primarily stores data on servers located within Canada. However, some of our third-party service providers — including analytics and advertising platforms — may process data in jurisdictions outside Canada, such as the United States or member states of the European Union.

When personal data is transferred internationally, we take steps to ensure that an adequate level of protection is maintained. These steps may include:

• Selecting service providers located in countries that have been recognised as providing adequate data protection under Canadian law;
• Entering into standard contractual clauses or other approved data-transfer mechanisms that impose binding privacy obligations on the recipient;
• Conducting data-transfer impact assessments where required by applicable law.

By using our website, you acknowledge that your information may be transferred to, stored, and processed in countries outside Canada. We will always ensure such transfers meet the accountability requirements of PIPEDA and applicable provincial legislation.

11. Minors

Our website provides information and reviews related to online gambling, an activity that is legally restricted to individuals aged 18 years or older across most of Canada (19 years or older in British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, and Quebec). We do not knowingly collect, solicit, or process personal data from individuals under the applicable minimum age in their province or territory.

If you are a parent or guardian and believe that a minor under your care has provided us with personal information, please contact us immediately at [email protected]. We will investigate and, if confirmed, delete the relevant data from our systems without undue delay. For additional guidance on protecting young people from gambling-related harm, please consult our Responsible Gaming policy.

12. Changes to This Policy

We review and, where necessary, update this Privacy Policy periodically to reflect changes in our data-processing activities, applicable law, or regulatory guidance. When we make material changes, we will:

• Update the Last Updated date at the top of this page;
• Display a prominent notice on our website for a reasonable period following the update; and
• Where appropriate and technically feasible, notify registered subscribers by email.

We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of the website after any changes have been published constitutes your acknowledgment of the updated Policy. If you do not agree with the revised terms, you should cease using the website and contact us to exercise any applicable rights.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which we handle your personal data, please do not hesitate to reach out to us through one of the following channels:

We aim to acknowledge all privacy-related correspondence within five (5) business days and to resolve substantive requests within thirty (30) days. If your matter is particularly complex, we will inform you of the anticipated response timeline as soon as possible.

Frequently Asked Questions

Does Best Online Casinos Canada sell my personal data?

No. We do not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Data shared with service providers is shared solely to operate and improve our website, and always under strict contractual obligations.

What personal data do you collect if I just browse the site?

If you browse without submitting any contact form or subscribing to a newsletter, we collect only automatically generated data such as your IP address (anonymised where possible), browser type, device information, and pages visited. This data is used for analytics and security purposes only.

How can I delete my data?

You can submit a deletion request by emailing [email protected] with the subject line "Erasure Request." We will verify your identity, assess the request against our legal retention obligations, and confirm the outcome within thirty (30) days.

Are third-party casino websites covered by this Privacy Policy?

No. Our Privacy Policy applies only to data collected through edmonton-signs.ca. When you follow a link to a third-party casino or gaming operator, that operator's own privacy policy governs how your data is collected and used. We recommend reviewing each operator's policy before registering an account.

What should I do if I think there has been a data breach involving my information?

Please contact us immediately at [email protected]. We will investigate the matter promptly in accordance with our internal incident-response procedure and, where required under PIPEDA, notify the Office of the Privacy Commissioner of Canada and affected individuals without undue delay.